1. Who we are
Rock Vein Assay Laboratories Limited (“RVA Labs”, “we”, “us”) is a laboratory at Ground Floor, Deluxe Hotel Building, Uhuru Street, P.O. Box 11639, Mwanza, Tanzania. This policy explains how we handle personal information.
2. Information we collect
We collect the information you give us when you fill in a form on this website, or contact us by phone, WhatsApp or email. This usually includes your name, company, email address, phone number, your message, and the services and number of samples you ask about. Our website host may also record basic technical information, such as your browser type, to keep the site running.
3. How we use it
We use your information to reply to you, prepare quotations, provide our services and communicate with you about your samples and results.
4. Confidentiality
We treat client information and test results as confidential. We do not share them with others without the client’s permission, except where the law requires it.
5. Sharing
We do not sell personal information. We may use service providers, such as website hosting and email services, who handle information on our behalf.
6. How long we keep it
We keep information only for as long as we need it for the purposes above or as the law requires.
7. Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by contacting us below.
8. Contact
Phone and WhatsApp: +255 673 799 755
Email: info@rva.co.tz